Thank you for visiting our website. This is where you can ask a question or simply leave comments about BBC Channels. All the feedback we receive about BBC Worldwide Channels is read and logged. If you have a question please check our FAQs first to see whether the answer is already there. Please be aware that if your question or feedback is addressed by an answer already on the site or in our FAQs you will not receive an individual response from us and your comments may not be posted.

Recent Feedback

Terrence

Thank you very much for arranging the corrected repeat of Quirke s01e01 on Thursday 2014-09-11.

Lee-Ann

Why id there no information on Downton Abbey? Is there a 4th season and why are we not getting it in South Africa?

Charles

Why are we so far behind in S.A. on Eastenders at one time we were nearly up to date, is it because you only show half of the show on every night we are so faaar behind we use to get special one hour shows no more why. ?

BBC

Dear Charles,

Thank you for your message to BBC Worldwide Channels in South Africa.

We note your feedback regarding EastEnders. Due to rights and availability issues there will usually be a delay between original transmission and when we are able to bring programmes to our international viewers, but we try to minimise this wherever possible. We bring EastEnders to our viewers in South Africa as soon as we possibly can and the premiere episodes on BBC Entertainment are the same duration as broadcast in the UK.

Thank you for contacting us.

Best wishes,

BBC Entertainment

BBC Entertainment

Dear Viewers,

QUIRKE - Episode 1

For viewers who missed part of this programme on Friday 5th September due to an issue with the timecodes in the episode, we have scheduled a special repeat on Thursday 11th September at 22:10.

We hope that you enjoy the opportunity to see the full version of the programme and would like to apologise again for any inconvenience.

Best wishes,

BBC Entertainment

Terrence

The first episode of Quirke, broadcast at on BBCE at 20h00 on Friday, 2014-09-05, featured a sequence of around 15 minutes that was repeated, beginning between 20h50 and 20h55. It was unclear whether any part of the episode was missing due to this, but it was extremely annoying, and this is not the first time this has happened - a simila incident in an episode of Inspector George Gently stands out, for instance.

BBC

Dear Terrence,

Thank you for your message to BBC Entertainment in South Africa.

We apologise for the inconvenience caused to viewers of episode 1 of Quirke, which premiered on BBC Entertainment on Friday 5th September. Due to an issue with the timecodes for this episode, a part of this programme was incorrectly repeated later on in the show, which resulted in viewers missing some of the episode. We appreciate that this would have been frustrating for viewers, and we have investigated the issue to ensure that this does not happen again. Whilst we don’t have episode 1 in the schedule again at the moment, we have made it available via our VOD service on DStv, so we hope that viewers will be able to watch the episode in full before the premiere of episode 2 on Friday 12th September.

Thank you for taking the time to write to us about this.

Best wishes,

BBC Entertainment

Duncan

Very irritating to have your program (QUIRKE 5 Sep 8pm) skip back to previous scenes at 20.50...clearly your broadcast technicians are asleep at the controls!

Bright

Hi Team, My palace needs a make over, I am in South Africa and stay in Durban. I have some money to contribute to the home.

BBC

Dear Bright,

Thank you for your message to BBC Worldwide Channels in South Africa.

While BBC Worldwide broadcasts programmes such as Extreme Makeover: Home Edition on its channels we are not involved in their production. For this reason we are not able to help with your enquiry.

Best wishes,

BBC Worldwide Channels

Samantha

I could not agree more with Karin's earlier comment. Many people I know love Downton Abbey and really wish to see the 4th season (I am one of them). I can only watch so many repeats of Come Dine with Me and Top Gear. Why are we paying so much money for repeats instead of the latest season of the series?

BBC

Dear Samantha,

Thank you for your message to BBC Worldwide Channels in South Africa.

As mentioned in other replies on this page, while we have no immediate plans to broadcast series 4 of Downtown Abbey we have certainly noted viewers' interest in seeing this series. Each month BBC Entertainment premieres new content and we hope you are currently enjoying brand new episodes of Quirke and Mr Selfridge. In October BBC Entertainment is premiering the second series of Last Tango in Halifax which we hope you and drama fans will enjoy.

Thank you again for your feedback.

Best wishes,

BBC Entertainment

Alf

why are there no immediate plans to screen the new Doctor Who, because at the moment BBC Entertainment South Africa is just (constant) repeats of old comedies and quiz shows (weakest link -millionaire - the chase etc). but you do not show the programmes that the audience want, like Doctor Who, and other shows that people want to watch like your murder mysteries of Friday nights are only screened once. have you considered a name change to maybe BBC not entertainment, because that is certainly what it currently is.

BBC

Dear Alf,

Thank you for your message to BBC Worldwide Channels in South Africa.

As mentioned in our FAQs, there are no immediate plans to air Doctor Who series 8, but we will keep viewers posted. Due to rights and availability issues, there will usually be a delay between original transmission and when we are able to bring programmes to our international viewers, but we do try to minimise this wherever possible. BBC Entertainment viewers will soon be able to enjoy brand new series of Strictly Come Dancing and The Graham Norton Show and these series will premiere on the channel shortly after the UK, however we do appreciate that these shows may not be among your personal favourites.

You also mention murder mysteries on Friday nights and may we take this opportunity to say that the third series of DCI Banks is premiering from Friday 24th October at 20:00. We have also noted your feedback regarding repeats of Friday night murder mysteries on BBC Entertainment.

Thank you for taking the time and trouble to send us your feedback.

Best wishes,

BBC Entertainment