Thank you for visiting our website. This is where you can ask a question or simply leave comments about BBC Channels. All the feedback we receive about BBC Worldwide Channels is read and logged. If you have a question please check our FAQs first to see whether the answer is already there. Please be aware that if your question or feedback is addressed by an answer already on the site or in our FAQs you will not receive an individual response from us and your comments may not be posted.

Recent Feedback

Rene

Good day. Please can you tell me whether there will be another opportunity to enter Come Dine with Me South Africa? It's October 2014 now and I will like to enter please.

judy

Cant you show more recent episodes of who wants to be a millionaire? 2001 was 13 years ago and we have seen them all.

BBC

Dear Judy,

Thank you for your message to BBC Worldwide Channels in South Africa.

Who Wants To Be A Millionaire? is an extremely popular show on BBC Entertainment in South Africa with many viewers welcoming the chance to watch episodes they have missed previously or to watch their favourite episodes again. We do appreciate that you would prefer to see the very latest episodes of Who Wants To Be A Millionaire?, however unfortunately these are not yet available to purchase but we have noted your request.

Thank you for contacting us.

Best wishes,

BBC Entertainment

BBC Entertainment

Doctor Who Series 8

We are delighted to confirm that Doctor Who series 8 with Peter Capaldi as the Twelfth Doctor will be premiering as an all-day marathon on BBC Entertainment South Africa on Saturday 27th December 2014.

Deborah

BBC Knowledge showed a programme on 7 September 2014 which I tried to record. Some kind of problem arose, and I only got about 40 minutes of it.

I do not know the title, or the time of broadcast; it dealt with the Second World War, with special reference to Stalin and the Russian campaign. I suspect it is part of a series rather than a one-off.

I have tried to download the programme schedule for that day, but without success.

I would appreciate any kind of information you can give, especially the title (!). I would also like to know if there are any repeat broadcasts in the pipeline.

Thank you

BBC

Dear Deborah,

Thank you for your message to BBC Worldwide Channels in South Africa.

We think that you may be referring to World War II: 1941 & the Man of Steel, which was shown on BBC Knowledge on Sunday 7th September. This is a two-part programme which will be shown again on Wednesday 29th & Thursday 30th October. For more details, please click here.

We hope that you enjoy the opportunity to see this programme again.

Best wishes,

BBC Knowledge

Thomas

in the show Ramsay's Kitchen Nightmares USA there is a lot of swearing.. PLEASE I'm really asking you nicely to CUT OUT ALL swearing. I hate swearing.

BBC

Dear Thomas,

Thank you for your message to BBC Worldwide Channels in South Africa.

We note that you contacted us in May 2014 regarding the same matter and in this respect may we share with you our previous response:

We note your feedback about Ramsay's Kitchen Nightmares USA. May we take this opportunity to reassure you that we select and schedule all of our programmes with careful consideration. In South Africa the watershed runs from 8pm to 5am and it is only during this time that the strongest language is transmitted on our channels and as you may have noticed, a language warning is also broadcast prior to Ramsay's Kitchen Nightmares USA advising of its content. We are very grateful to you for sharing your views with us about this particular programme and these will be made available to our programming team.

Thank you again for taking the time and trouble to contact us with your feedback. Please be assured that your comments on this matter will be shared with the appropriate teams here at BBC Worldwide Channels.

Best wishes,

BBC Lifestyle

Sandra

How can you air three complete Downton Abbey series and then leave everybody completely up in the air by not putting the fourth series on.Come on wake up there are many viewers who want to see it.The 5th series is already being aired in the UK and USA so get with it we pay money to get service so give it to us.

BBC

Dear Sandra,

Thank you for your messages to BBC Worldwide Channels in South Africa.

As noted in the FAQs on our website, while we have no immediate plans to broadcast a new series of Downton Abbey we have noted viewers' interest in this series. If you are a drama fan we do hope you are enjoying the second series of Last Tango in Halifax.

Thank you for contacting us.

Best wishes,

BBC Entertainment

Kathleen

I would like to know whether you do home make-overs in South Africa. We have this beautiful farm and may have to lose it if we don't come up with a solution.

BBC

Dear Kathleen,

Thank you for your message to BBC Worldwide Channels in South Africa.

While BBC Worldwide broadcasts programmes such as Extreme Makeover: Home Edition on its channels we are not involved in their production and therefore we are not able to help with your enquiry.

You may like to try and contact the production companies involved in making the programmes you are interested in to enquire about future productions.

Best wishes,

BBC Worldwide Channels

Sandra

Good day, Is there a possibility that we in South Africa might see Mrs Brown's Boys? I do hope so.

BBC

Dear Sandra,

Thank you for your message to BBC Worldwide Channels in South Africa.

We are always delighted to hear from our viewers about the programmes they would like to watch on our channels. Mrs Brown's Boy is not due to be shown on BBC Entertainment but we will note your request to watch this series. If you are a comedy fan we do hope you are enjoying Pramface which is currently premiering on the channel. Thank you for taking the time and trouble to contact us.

Best wishes,

BBC Entertainment

Wendy

When are you showing up to date "Who do you think you are" programmes?? Would be fantastic to watch that again. Would be a change from the endless cooking programmes.

BBC

Dear Wendy,

Thank you for your message to BBC Worldwide Channels in South Africa.

We very much appreciate hearing from our viewers about the programmes they would like to watch on our channels. While we have no imminent plans to show a new series of Who Do You Think You Are? on BBC Knowledge we will share your interest with our programming team.

Thank you for contacting us.

Best wishes,

BBC Knowledge

Sara

Dear BBC SA (an open letter to BBC Entertainment channel120) Apologies in advance for the rather lengthy rant to follow...

When I became a DStv subscriber about a year ago, I did so not because I like sport (because I truly don't) and not because I'm a fan of Carte Blance or silly American sitcoms - because I'm not a fan of that either. I mostly got DStv because I like, no LOVE, well made, high quality British/European series and movies of all kinds because I spent some years in the UK and believed I would be getting a similar BBC experience in SA. Even the American channel BBC America gets a better programme offering! The sad truth is that I have not in any way been happy with what BBC channel 120 has to offer. The endless repeats and outdated series is just annoying (remember, I've only been watching for the last year and have already noted all the repeats!)

I understand that there are challenges involved in keeping a 24-hour channel fully stocked on a daily basis - but seriously now: Are old repeats of QI, Weakest Link, Top Gear, Come Dine with Me, Extreme Home Makeover (an American show!) and some Gordon Ramsay shows the only way to fill the time?! The BBC has has such a deep and rich archive of series, many of which we in SA have not had the pleasure of viewing due to the sanctions and long-time blockade of international entertainment during the dark days of apartheid. Your channel would be such a great opportunity to now share that series with SA!

I'm bewildered that channel 120 can only feature new series and new(ish) episodes on Fri-Sun nights - with the occasional comedy show during the week. Don't get me wrong: I LOVE the Graham Norton Show and Miranda, and bless you for bringing the charming Last Tango in Halifax to our screens, but surely you can do better than a handful of previously unseen comedies and dramas?

Where's the sense of urgency to keep up with international trends the way M-Net has been doing it with their brilliant Express from the US campaign? Why is BBC channel 120 so content to be mediocre and uninspired? Why have we not heard anything about the channel going HD on DStv yet?

Then - onto perhaps THE most egregious failure by BBC SA is that you cannot secure the 4th - and now terribly outdated - season of DOWNTON ABBEY. The 5th season is very nearly upon us. What is the hold up? I think most of your viewers are also big fans of Downton and would like an actual reason for why the channel has been unable to show it for over a year now. The mind boggles. At the same time, we have had no new episodes of Doctor Who season 8, after BBC Entertainment had had aired the Doctor Who season 7 episodes so shortly after its UK broadcast. The current situation is, to be honest, unacceptable.

I often check international websites to get an idea of what is out there and I notice that SA TV viewers are missing out in a major way and it's quite depressing to see how many cool, acclaimed and award-winning BBC series isn't even offered to us as premium paying subscribers!

Here's a brief list of series BBC SA is not showing - or have not yet (there's way more I could have included):

Peaky Blinders Episodes season 3 In the Flesh Intruders Mastermind Ripper Street Never Mind the Buzzcocks Line of Duty The Musketeers Ripper Street Him & Her Bad Education Doctor Who season 8 As well as countless BBC factual series and mini-series, etc, etc...

Not to mention the BBC's policy of showing British series on DStv that are not aired on the BBC in the UK (like Inbetweeners and Downton Abbey). What is that policy exactly? It's all a very confusing, unreliable and disappointing mess and I wish I had more faith in BBC SA - but the opposite is true and I don't know what to do. I'd love to hear what other BBC Entertainment viewers have to say.Thank you for reading. Hope this doesn't fall on deaf ears because I'd really like to get real value for my ever increasing monthly subscription. - Sara

BBC

Dear Sara,

Thank you for your message to BBC Worldwide Channels in South Africa.

We very much appreciate feedback from our viewers and we’d like to thank you for providing us with an opportunity to respond to your comments. We are delighted to hear that you are such a fan of British television but we are sorry to learn that you are currently disappointed by the programmes on BBC Entertainment.

Turning first to the inclusion of repeats in our schedules, repeating popular shows is common for cable channels and it offers viewers another chance to see a much loved show or a first opportunity to see a show they may have missed before. BBC Entertainment is set a minimum fresh hours remit by DSTV which we regularly exceed, and when premiere content is not available we carefully choose programming that we believe, overall, will be enjoyed by our viewers. We are proud to say that most of the time our ratings, as well as some of the positive comments we have received do support these choices.
It might be useful if we clarify that BBC Entertainment is part of BBC Worldwide Channels, owned by BBC Worldwide, the commercial arm of the BBC. As a commercial entity, BBC Worldwide Channels does not automatically gain the rights to BBC programmes, rather we must bid for them with other broadcasters. This also means that our channels feature programmes produced by other production companies such as British period drama series Mr Selfridge.

We note your disappointment that Downton Abbey series 4 has not yet been shown on BBC Entertainment and we have registered your interest in seeing this series on the channel. Due to rights and availability issues, there will usually be a delay between original transmission and when we are able to bring programmes to our international viewers, but we do try to minimise this wherever possible. We hope that you are currently enjoying the very latest series of Strictly Come Dancing and The Graham Norton Show which we are bringing to viewers in South Africa shortly after their UK transmission.

You have mentioned Doctor Who series 8 and we are very pleased to confirm that Doctor Who series 8 with Peter Capaldi as the Twelfth Doctor will be premiering as an all-day marathon on BBC Entertainment South Africa on Saturday 27th December 2014.

Thank you again for your feedback which will be shared with our programming team.

Best wishes,

BBC Entertainment