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FAQs

Thank you for visiting our website. Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact page.

What are the broadcast hours for BBC First?

BBC First is now available from midday until midnight (12:00 – 00:00), giving viewers even more premium British drama.

When does The Great South African Bake Off return? Are you accepting entries for future series?

We are very pleased to confirm that the third series of The Great South African Bake Off is currently underway on BBC Lifestyle, airing on Tuesdays at 20:00. We are not currently accepting entries for future series, but if this changes we will announce it here.

Come Dine With Me South Africa - how do I apply to be a contestant in the new series?

We are delighted to announce that a new series of the critically-acclaimed ratings hit Come Dine With Me South Africa will be coming to BBC Lifestyle.

Applications for the new series have now closed, and the 12-part series is due to premiere on BBC Lifestyle in early 2018.

Where can I watch EastEnders?

As part of its evolution to become bigger, better and broader, BBC Brit is delighted to bring the hugely popular British soap EastEnders to DStv (channel 120). Brand new epsiodes are airing on BBC Brit on Monday to Thursday at 18:30, enabling this show to reach a bigger audience.

Can I watch Holby City on BBC Africa?

We are delighted to announce that long-running medical soap Holby City has returned to screens in South Africa and can be seen on Mondays and Tuesdays at 19.00, on premium drama channel BBC First.

The trials and tribulations of Holby’s medical and ancilliary staff continue to cause high drama on Keller Ward, as well as in their personal lives.

Popular characters Jac Naylor, Ric Griffin and Henrik Hanssen are still reigning the corridors of the hospital and series 18 introduces us to new characters including ex-military medic Bernie Wolfe and F1 trainee Jasmine Burrows, who also happens to be Jac’s half-sister

When can we see a new series of QI?

We are delighted to confirm that a brand new series of QI – featuring Sandi Toksvig in the host’s chair – can be seen on Fridays at 18:00 on BBC Brit.

Can you advise on the availability of BBC First in Africa?

BBC First is available in Botswana, Malawi, Mozambique, Namibia, South Africa, Swaziland, Zambia and Zimbabwe.

The decision regarding the availability of BBC First was taken by Multichoice’s Africa division.

For further information about your subscription or this decision you may like to contact DStv direct.

Why isn’t BBC Earth available to DStv subscribers outside of South Africa?

This was a decision taken by Multichoice’s Africa division.

It was felt that our other channels would have the strongest resonance with African audiences against healthy local competition.

For further information about your subscription or this decision you may like to contact DStv direct.

I am experiencing problems watching the channels – what can I do?

If you are experiencing technical problems with any of our channels, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need details of the dates and times at which the problem occurred, the name of the programme and the channel you are watching.

Are your channels in SD or HD?

BBC Earth and BBC First are broadcast in HD. Other channels are currently broadcast in SD, but we are always looking at ways to improve our services.

I am experiencing problems with the aspect ratio of some programmes – do you have any technical advice?

As some of our content was filmed in 4:3, these shows will remain in that format now that we have converted to widescreen, and may appear with black bars at the sides of the picture. This is so the content is not stretched or squashed.

If your satellite or cable receiver is connected to a widescreen television, we would recommend setting the output to widescreen/16:9 so that the picture is the correct shape without the appearance of being stretched horizontally or squashed vertically. If your satellite or cable receiver is connected to a 4:3 television, we would recommend setting the output to either ‘4:3 Centre Cut Out’ or ‘letterbox’ mode, which will ensure the picture is the correct shape with either the middle of the widescreen picture shown filling the non-widescreen television, or as a letterbox (black bars at top and bottom), allowing you to see all of the widescreen picture.

In addition, some television sets also have options to zoom or auto-stretch pictures. We recommend selection widescreen/16:9 for widescreen television sets to preserve the correct picture shape. You may choose to stretch or zoom that picture to fill the whole screen, according to your personal preference.

Where can I buy a DVD of a BBC programme?

Whilst not all of the programmes you see on our channels are commercially available, you may like to check DVD availability with online or local retailers. It is not possible to order DVDs or programme merchandise directly from BBC Worldwide.

Can I obtain a DVD of a programme for educational or training purposes?

Possibly – it depends on many things, including copyright restrictions, but it is sometimes possible to arrange for legitimate educational establishments to obtain a copy. For more information, please refer to the BBC Active website.

I would really like to work for the BBC or one of your shows – how do I find out about employment opportunities?

For general information about working for BBC Worldwide, as well as advice and the latest vacancies, please visit BBC Worldwide Careers.

Many of the programmes you see on our channels are produced by independent production companies, and you may also like to get in touch with them directly. Production company details are widely available online.

Are your channels available online through this website or elsewhere?

We do not currently offer online viewing or streaming services directly to viewers, but you may like to contact our distribution partner in Africa, DStv, to discuss how you can recieve our channels.

Can I use a clip from a BBC programme?

For information about licensing clips from BBC programmes please refer to the BBC Motion Gallery

Why can’t I watch programme clips on the bbc.co.uk website?

Much of the content on the bbc.co.uk website is aimed at UK users, so we negotiate rights to include video, audio, images and other types of content for the UK only. World rights are much more expensive, but we are hoping to make more audio and visual content available to our international audiences.

Can't find what you're looking for? Please send us a message via the Contact page.