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FAQs

Thank you for visiting our website. Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact page.

Will there be a third series of The Great South African Bake Off and I can apply to be a contestant?

The Great South African Bake Off has been a huge hit with local audiences. It is too early to confirm any plans we may have for a third series but we would suggest you keep a check on the website for future announcements.

Will we see the fourth series of Sherlock on BBC First?

This hugely popular series will premiere on BBC First on 6th January at 21:00, less than a week after it airs in the UK.

What are the broadcast hours for BBC First?

BBC First is available from 18:00 to 00:00am daily.

Is Planet Earth II coming to South Africa?

We are pleased to announce that the highly acclaimed Planet Earth II will premiere on BBC Earth on Sunday 5th February at 16:00.

When will we see a new series of Strictly Come Dancing?

We are pleased to confirm that Strictly Come Dancing series 14 can be seen on BBC Lifestyle on Sundays from 18:00.

Will Mr Selfridge be returning to BBC First?

We are delighted to confirm that the fourth series of this popular period drama will premiere on BBC First from Sunday 22nd January.

Will there be another series of The Great British Bake Off?

This popular favourite will return to BBC Lifestyle on Tuesday 10th January with a brand new series.

Can you advise on the availability of BBC First in Africa?

  • BBC First is currently available in South Africa, Zimbabwe, Zambia, Botswana, Malawi, Namibia and Swaziland

    • The decision regarding the availability of BBC First was taken by Multichoice’s Africa division.

    • For further information about your subscription or this decision you may like to contact DStv direct.

When will we see new episodes of Call the Midwife?

The 2016 Call the Midwife Christmas Special will premiere on BBC First on Sunday 15th January, followed by the brand new sixth series from Sunday 29th January.

Can I be a contestant in Come Dine With Me South Africa?

Come Dine With Me South Africa was a huge hit and we are very proud of the series. There are no plans to produce a further season. We feel the time is right to seek new opportunities for a fresh, innovative local format for audiences to enjoy. We are actively looking at a number of opportunities and we are committed to investing in the very best quality programming for our channels.

Where can I watch Deal or No Deal?

Deal or No Deal is now shown on BBC Lifestyle.

Why isn’t BBC Earth available to DStv subscribers outside of South Africa?

  • This was a decision taken by Multichoice’s Africa division.

    • It was felt that our other channels would have the strongest resonance with African audiences against healthy local competition.

    • For further information about your subscription or this decision you may like to contact DStv direct.

Will the new channels be in SD or HD?

BBC Earth will be in HD, all other channels will be in SD

I am experiencing problems watching the channels – what can I do?

If you are experiencing technical problems with any of our channels, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need details of the dates and times at which the problem occurred, the name of the programme and the channel you are watching.

Will BBC Brit be showing The Graham Norton Show, series 20?

We are very pleased to confirm that the brand new series of The Graham Norton Show is currently premiering on BBC Brit, less than two weeks after it airs in the UK.

I am having problems viewing programmes in the new widescreen aspect ratio – do you have any technical advice?

As some of our content was filmed in 4:3, these shows will remain in that format now that we have converted to widescreen, and may appear with black bars at the sides of the picture. This is so the content is not stretched or squashed.

If your satellite or cable receiver is connected to a widescreen television, we would recommend setting the output to widescreen/16:9 so that the picture is the correct shape without the appearance of being stretched horizontally or squashed vertically. If your satellite or cable receiver is connected to a 4:3 television, we would recommend setting the output to either ‘4:3 Centre Cut Out’ or ‘letterbox’ mode, which will ensure the picture is the correct shape with either the middle of the widescreen picture shown filling the non-widescreen television, or as a letterbox (black bars at top and bottom), allowing you to see all of the widescreen picture.

In addition, some television sets also have options to zoom or auto-stretch pictures. We recommend selection widescreen/16:9 for widescreen television sets to preserve the correct picture shape. You may choose to stretch or zoom that picture to fill the whole screen, according to your personal preference.

Where can I buy a DVD of a BBC programme?

Whilst not all of the programmes which you see on our channels are commercially available, you may like to check DVD availability with online or local retailers.

Can I obtain a DVD of a programme for educational or training purposes?

Possibly – it depends on many things, including copyright restrictions, but it is sometimes possible to arrange for legitimate educational establishments to obtain a copy. For more information, please refer to the BBC Active website.

I would really like to work for the BBC – how do I find out about employment opportunities?

For general information, advice and the latest vacancies, please visit BBC Worldwide Careers.

Are your channels available online through this website or elsewhere?

Our international channels are not currently available online, but there are many clips available to view on this website, as well as games and other exciting features.

Permission to licence a clip from a BBC programme?

For information about licensing clips from BBC programmes please refer to the BBC Motion Gallery

Why can’t I watch programme clips on the bbc.co.uk website?

Much of the content on the bbc.co.uk website is aimed at UK users, so we negotiate rights to include video, audio, images and other types of content for the UK only. World rights are much more expensive, but we are hoping to make more audio and visual content available to our international audiences.

Can't find what you're looking for? Please send us a message via the Contact page.